At maabasanti.com, customer satisfaction is important to us. However, due to the nature of our products and our commitment to quality control, we follow a strict no-refund policy, except under specific conditions outlined below.
1. No Refund Policy
All sales on maabasanti.com are final. We do not offer refunds for orders once they have been confirmed and dispatched, except in the case of a damaged, defective, or incorrect product, as explained below.
2. Exception – Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect item, you may be eligible for a replacement or refund, but only if the following conditions are met:
✅ Mandatory Conditions for Refund or Return:
- You must record a clear, uninterrupted video of the unboxing/opening process from the moment the package is received.
- The video must clearly show:
- The outer packaging
- The shipping label
- The unboxing process
- The issue with the product (damage, defect, or wrong item)
⚠️ No refund or return requests will be accepted without this unboxing video.
3. How to Request a Return or Refund
If you meet the above conditions, please follow these steps within 5 to 7 days of receiving your order:
- Email us at udaybarman1234567@gmail.com
- Attach the unboxing video and a brief description of the issue
- Mention your order number and contact details
Our team will review the request and respond within 2-4 business days.
4. Return Shipping
If your return is approved:
- We will provide instructions on how to return the product.
- Return shipping costs must be borne by the customer unless the error was on our part.
5. Product Eligibility
The following items are not eligible for return or refund:
- Products that show signs of use or physical damage not documented in the unboxing video
- Items returned without original packaging, accessories, or documentation
- Products returned without prior approval
6. Contact Us
For any issues related to returns or refunds, please contact our support team:
📧 Email: udaybarman1234567@gmail.com
📞 Phone: 9933676741
🌐 Website: https://maabasanti.com
